All of the machines for my building were upgraded to their card system, not the worst thing in the world right? Now I don't have to worry about quarters! Great!
Now, I'm moving out of this building and to a building that doesn't have their service and they are refusing to refund me any money left on my card once I move!
I'm giving four stars based on customer service. The set up for the initial laundry card is a pain in the ass but if you ever have a problem with washer/dryer or your card the staff is accommodating.
Their wonky system worked for me after I figured it out, though I can see how their website and card system can confuse people. It's like high-tech for the year 1995. I'm a little upset that they raised the price of a dryer load to be the same as a wash, so now it costs about the same as anywhere else to do my laundry. On the plus side, less people use the machines now, so no more waiting on Sunday for a machine.
Charges you $5 to just get the card then you can only add $20 $30 or $50 at a time. Machines can’t even hold that much to wash and the dryer’s low setting is too powerful. Wish I wasn’t forced into using this. They should at least let you get the damn card for free if you can’t load the amount you want. I know when I move out from my place, I’ll have to try and kill the card. Only going up to a 2 cause they were quick in giving me my $ back after I got charged for a load that the machine then didn’t start
Then, they raised their price per load by 15 cents, making it almost impossible to fully empty your card of money.
My first gripe came when initially loading money onto the card, can't load less than $20 at a time!
On top of all this, their machines take absolutely forever, the timers on them aren't accurate at all and change mid way through a cycle and their dryers have smelled like burning for months, all of which I've reported to them and they have done nothing about it. There is a reason all the slum lords in this city use this company for their laundry service.
I came home to find the laundry machines were now operated by AL. They gave me a free card with a preloaded wash.
Boy, was I wrong!
If I could give them 0 rating, I would. Even 1 is more than they deserve. I was very happy with my apartment's old quarter machines. This is terrible. Their machines did not work properly. Their card filler machine has broken and I am stuck with laundry.
Automatic Laundry is a US Laundry based in Newton, Massachusetts. Automatic Laundry is located at 45 Border St, West Newton, MA 02465, USA.
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