Harkens back to the hardware stores of times past. Great selection and a knowledgeable staff make it a great spot for the less than knowledgeable customer to get good answers.
Love this hardware store. They always have the parts I'm looking for, great selection of anything you need, and price is very good.
I try to do the American thing and shop local. I've gone out of my way countless times and probably pay more here even when there's big box a mile away. Went in with what should have been a simple issue over a defective $15 product and left never spending a cent there again. I don't know if it was a bad day or something but the staff was unhelpful and downright rude to my wife and I. The supposed "manager" actually said "whatever" to the two of us like we were children. If I were the owner, I'd be embarrassed that my workers treat customers like that. It's really a shame too because it's nice hardware store in a great neighborhood.
Great service as well as knowledge and selection of paint.
I purchased ice melt pellets that are to be used to break up ice dams on a roof. I asked the salesman if he knew anything about them and he said you toss them up on your roof and they melt ice and snow causing ice dams to break up. On his advice I decided to try them. They didn't work at all and in some instances made the dams worse. I took the pellets back to Swartz and asked for a store credit to put toward a roof rake. The salesman refused. I am a local customer and go to the store frequently. The pellets cost me $24. I will go to Home Depot which has better customer service and prices.
Swartz Ace Hardware is a US Hardware Store based in Newton, Massachusetts. Swartz Ace Hardware is located at 353 Watertown St, Newton, MA 02458, USA.
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