If you buy a product, don't be suprised if they "sell" and then "ditch" you. I understand "things happen" but a store should be proactive and be contacting the customer, not the customer chasing the store.
The manager, Lisa, was extremely helpful in assisting solving my problem with uncomfortable driver's seat in new Audi A4. She was knowledgeable about the possible solutions and allowed me to take several pieces without payment for a few days trial.
My wife and I purchased technogel pillows here two years ago and just bought a new technogel bed from RTB Newton. Chris was very friendly and helpful, and not too pushy like many bed stores.
Purchased a chair from this store 10 days ago. I was told that there was one chair left in stock and would receive a call early in the week to schedule delivery. I didn't hear from anyone by Wednesday so I called the store and left a message. No one returned the call. Called the next day, a nice guy answered the phone, said he wasn't sure what happened and the salesperson would call me later that day or the next. The next day, still no one had called. I called a third time. Reached a pleasant person who said the chair was delivered to someone else, there would be a slight delay but I would hear from someone by Saturday or Monday at the latest. Never heard from anyone. This is the 4th time I've had to call the store. Not holding my breath that someone will call me back.
Not having ever reviewed on google, I wasn't aware I couldn't edit reviews. I want to update my status. I was called from the store first thing after posting my review. She took great care not only to apologize but to "set things right". They're coming out today with a temporary chair until the new pad arrives and threw in an extra. Things can go wrong, it's always about what you do after to make them right! This store did that.
Purchased a Lifeform office desk chair from Relax the Back - basic materials (not leather upgrade). The chair is so comfortable and great for my back and posture. The experience of buying at Relax the Back was great as well - the process was relaxed, informative, all questions answered and the chair was delivered to me and put together for me.
Relax The Back is a US Furniture Store based in Newton, Massachusetts. Relax The Back is located at 55 Needham St, Newton, MA 02461, USA.
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